Privacy Policy

Effective date: May 12, 2026

  1. Introduction DFW Attic Solutions (“we,” “us,” “our”) operates services and a website to provide attic-related solutions, inspections, repairs, and related products (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information and your rights regarding that information. By using our Services or providing personal information to us, you agree to the terms of this Privacy Policy.

  2. Information We Collect a. Information you provide directly

  • Contact information: name, email address, phone number, postal address.

  • Service information: property address, service requests, appointment details, service history.

  • Payment information: billing address, credit card or other payment method details (note: payment card data may be processed by a third-party payment processor; see Section 7).

  • Communications: messages, emails, SMS, support requests, and notes you provide.

  • Marketing preferences and consents.

b. Information collected automatically

  • Usage information: pages visited, features used, search queries, timestamps.

  • Device and technical information: IP address, browser type and version, operating system, device identifiers, mobile carrier, and screen resolution.

  • Location data: coarse location derived from IP address; precise geolocation only if you grant permission.

c. Information from third parties

  • Referral and lead data from partners, contractors, or service marketplaces.

  • Public records or marketing data providers.

  • Social media profile information when you choose to link or sign in with a social account.

  1. How We Use Information We use personal information to:

  • Provide, operate, maintain, and improve our Services.

  • Schedule and deliver services, process transactions, and send confirmations and invoices.

  • Communicate with you about appointments, service updates, and account matters.

  • Respond to inquiries, provide customer support, and manage relationships with vendors and contractors.

  • Send marketing communications and promotional offers (where you have consented), and measure their effectiveness.

  • Analyze usage and performance to improve user experience, develop new features, and for internal business purposes.

  • Detect, prevent, and investigate security incidents, fraud, and other illegal activities.

  • Comply with legal obligations and protect our rights and property.

  1. Legal Bases for Processing (for residents of the U.S. and regions that require disclosure) We process personal information on the following legal bases as applicable:

  • Performance of a contract: to fulfill service agreements and process transactions.

  • Legitimate interests: to operate and improve the business, prevent fraud, and ensure platform security.

  • Consent: where you have provided consent for marketing communications or other optional processing.

  • Legal obligation: when required to comply with law, regulation, or legal process.

  1. Sharing and Disclosure We may share personal information with:

  • Service providers and vendors who support our operations (payment processors, hosting providers, CRM, marketing platforms, scheduling systems).

  • Contractors and subcontractors who perform services at your property.

  • Business partners or affiliates for joint services or promotions, with your consent where required.

  • Legal, regulatory, or law enforcement authorities when required by law or to protect rights, safety, or property.

  • Parties in connection with a merger, acquisition, reorganization, sale of assets, financing, or similar transaction; in such event we will require the receiving party to use personal information consistently with this Privacy Policy.

  • With your consent or at your direction.

We do not sell personal information for monetary consideration. If applicable laws define “sale” broadly and you are subject to those laws, we will honor any required disclosures and opt-out rights described in Section 8.

  1. Cookies and Similar Technologies We and our service providers use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our website and Services. These technologies help with functionality (e.g., keeping you logged in), analytics, and advertising or marketing where applicable. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect functionality.

  2. Payments and Financial Information We may collect payment information to process transactions. Payment card data is processed by third-party payment processors and is not stored on our servers except as required by those processors. We use industry-standard safeguards to protect payment information, but we rely on third-party processors’ security practices for stored and transmitted payment data.

  3. Your Rights and Choices Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: request a copy of the personal information we hold about you.

  • Correction: request correction of inaccurate or incomplete information.

  • Deletion: request deletion of your personal information, subject to legal exceptions.

  • Portability: request a copy of your information in a portable, structured format.

  • Opt-out: opt out of marketing communications or targeted advertising.

  • Restriction